Privacy Policy

At TOTL Management ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our management services, visit our website, or book a stay at one of our managed properties.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

  • Identifiers: Name, email address, phone number, and physical billing/mailing address.

  • Booking Details: Dates of stay, number of guests, and specific property preferences.

  • Payment Information: Credit card details and billing information (processed securely via third-party processors).

  • Property Owner Data: Tax ID numbers, bank account details for payouts, and property addresses.

2. How We Use Your Information

We use the collected information to:

  • Process and confirm bookings and payments.

  • Communicate check-in instructions and provide guest support.

  • Market our properties and services (where permitted by law).

  • Comply with local tax regulations and short-term rental ordinances.

  • Keep a guest

3. Disclosure of Information

We may share your information with trusted third-party service providers (such as cleaning crews, maintenance contractors, or booking platforms like Airbnb/VRBO) only as necessary to facilitate your stay or manage the property.

Important Disclosure: > All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request the deletion of your data.

  • Opt-out of marketing communications at any time by clicking "unsubscribe" or replying "STOP" to text messages.

6. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on our website.

7. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

TOTL Management
alex@totlmgmt.com
804-977-1097

Fill out our contact form if you need to inquire about a mailing address.